MAYNARD, MA - March 20, 2002

VacationCoach, Inc., the global leader in automated expert advice technology, and Collette Vacations, Inc., the oldest vacation tour operator in the United States, announced today the results of a joint customer survey, conducted among over 3,000 Collette web customers in December of 2001. The survey results clearly point to high levels of trust and loyalty in established travel brands such as Collette Vacations, and a very strong interest in recommendation tools serving up professional travel advice on the best getaways and vacation products for each customer.

"We are excited to see that our customers are increasingly using our Web site to research, plan and book travel", says Gregg Chalk, Director, Internet Marketing, for Collette Vacations. "We are encouraged by the high marks we received and will continue to innovate to keep our customers happy and loyal to the Collette brand."

The results confirmed that Collette web customers greatly value Collette's products and services- a fact supported by an unprecedented survey response rate of over 20 percent, as well as the strong interest in both escorted and independent tours shared by 84 percent of respondents. Further, over 70 percent of Collette web customers were either satisfied or very satisfied with the information and services provided on ColletteVacations.com.

"It was truly a pleasure to work with such a dedicated customer base", shares Lora Kratchounova, SVP, Marketing for VacationCoach, Inc. "The findings are a solid indicator of both the current and future needs of online travelers as well as the personalized nature of products and services customers are demanding to meet these needs."

As the survey results indicate, an overwhelming majority of online vacation package buyers (over 70 percent of the respondents) view personalized destination and product content and advice as very valuable. Over 75 percent share high levels of interest in personal tour recommendations, while over 85 percent demand personalized emails, tailored to their individual needs and travel preferences. Moreover, over 80 percent of customers firmly support the idea of receiving tailored vacation information and specials, which are constructed to uniquely fit their lifestyle.

About VacationCoach, Inc.: (www.vacationcoachinc.com) Partnering with the top travel companies such as Travelocity.com and Trip Network, Inc., VacationCoach is a leader in expert-based advice personalization. VacationCoach provides intelligent, self-service, personal advice tools, which facilitate brand selection and customer decision-making. The company has developed the patent-pending Me-Print profiling and advice technology, available for syndication to companies in the travel, recreation, and lifestyle industries.

Select VacationCoach partners include Travelocity.com, Trip Network, Inc., an affiliate of Cendant Corp., IBM, Collette Vacations, Inc., Hearst Magazines, Aquent, Worldres.com, Qixo, Abilizer, and Shaw's Supermarkets. VacationCoach has garnered top-notch industry acclaim from the London International Advertising Awards, eTravelWorld, Applied Arts Magazine, the Massachusetts Interactive Media Council, and the Advertising and Design Club of Canada, among others

About Collette Vacations, Inc.: (www.collettevacations.com) Started in 1918, Collette Vacations has earned the distinction of being the oldest vacation tour operator in the United States. Under the leadership of the Sullivan family since 1962, Collette has seen its presence expand from that of a regional motorcoach operator to a global vacation company that travels to all 7 continents, with offices in 4 countries (Australia, United Kingdom, Canada and the U.S.). This expansion has allowed for travelers across the world to experience the "Collette Difference."